Privacy Policy
Last updated: January 13, 2026
Thama operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
By using our Services, you acknowledge that you have read this Privacy Policy and understand how your information will be collected, used, and shared.
Personal information we collect
We may collect and process the following personal information, depending on how you interact with the Services:
Contact information: name, email address, phone number, billing and shipping address
Financial information: payment details processed securely through third-party providers
Account information: username, password, preferences, and settings
Transaction information: products you view, add to cart, purchase, return, or exchange
Communications: messages you send to us, including support inquiries
Device and usage information: IP address, browser type, and how you interact with the Services
Marketing preferences: newsletter subscription status and preferences
Cookies and similar technologies: used to improve user experience, analyze traffic, and deliver marketing
How we use your personal information
We may use your personal information for the following purposes:
To process and fulfill your orders, arrange shipping, and manage returns and exchanges
To provide customer support and respond to inquiries
To improve and personalize our Services
To send marketing communications, including newsletters and promotions, if you have opted in
To comply with legal obligations and prevent fraud or unauthorized activity
Cookies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and provide personalized marketing.
Necessary cookies: required for website functionality and always active
Analytics cookies: help us understand how visitors use the site
Marketing cookies: used to show personalized ads and offers
You can manage your cookie preferences at any time through the cookie banner on our website. By clicking “Accept All”, you consent to the use of all cookies.
Sharing your personal information
We may share your information in the following cases:
With shipping and payment service providers to fulfill orders
With service providers helping us manage IT, analytics, or customer support
When you give consent for sharing information, such as for social media or promotional purposes
For legal or safety reasons, or in connection with business transactions
We do not sell your personal information to third parties.
Security and retention
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure.
We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, or manage marketing preferences.
Your rights
Depending on your location, you may have rights to:
Access, correct, or delete your personal information
Opt-out of marketing communications and cookies
Object to or restrict certain processing
To exercise your rights, contact us at info@thamastudio.com
International transfers
Your information may be transferred and stored outside your country, including in countries with different data protection laws. We take steps to ensure your information is protected during such transfers.
Changes to this privacy policy
We may update this Privacy Policy to reflect changes to our practices, legal requirements, or business operations. We will post updates on this page with a revised "Last updated" date.
Contact
If you have questions about this Privacy Policy or your personal information, please contact us:
Email: info@thamastudio.com
Address: Owashika road 35, Nairobi, Kenya
For the purpose of applicable data protection laws, Thama is the data controller of your personal information.
