Terms & Conditions
Last updated: January 13, 2026
Welcome to Thama. The terms “we”, “us” and “our” refer to Thama. We operate this store and website, including all related information, content, features, tools, products and services (the “Services”) to provide you with a curated shopping experience.
By accessing or using our Services, you agree to be bound by these Terms & Conditions and our Privacy policy. If you do not agree, please do not use our Services.
Access & eligibility
By using our Services, you confirm that you are at least the age of majority in your country of residence or that you have permission from a parent or legal guardian.
You agree to provide accurate, current, and complete information when placing an order or creating an account.
Products
We make every effort to display our products accurately. However, colors and appearance may vary depending on your screen or device.
All product descriptions, availability, and prices are subject to change without notice. We reserve the right to discontinue or limit quantities of any product at any time.
Orders
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.
An order is only confirmed once payment has been successfully processed and you receive an order confirmation email.
Orders are for personal use only and not for resale or commercial purposes.
Prices & payment
All prices are shown in KES and do not include shipping, customs duties, or import taxes unless stated otherwise.
We use secure third-party payment providers to process payments. We do not store your payment details.
Prices and promotions may change at any time without notice.
Shipping & delivery
We ship from Kenya and offer international shipping.
Delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by shipping carriers, customs, or circumstances beyond our control.
Once an order has been handed over to the carrier, the risk of loss passes to the customer.
Returns & refunds
Returns and refunds are subject to our Refund Policy, available on our website.
Products must be returned unused, unworn, and in original condition unless stated otherwise.
Intellectual property
All content on this website, including but not limited to logos, designs, images, text, and graphics, is the property of Thama] and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or use any content without our prior written permission.
Third-Party services & links
Our Services may include links to third-party websites or services. We are not responsible for the content, accuracy, or practices of third parties.
Use of third-party services is at your own risk and subject to their terms and policies.
Privacy
All personal information collected through our Services is handled in accordance with our Privacy Policy.
By using our Services, you consent to the collection and use of your information as described in that policy.
User conduct
You agree not to use the Services for unlawful purposes or in a way that could damage, disable, or impair the website or interfere with other users.
We reserve the right to suspend or terminate access if these Terms are violated.
Disclaimer of warranties
Our Services and products are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee that the Services will be uninterrupted, secure, or error-free.
Limitation of liability
To the fullest extent permitted by law, Thama shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.
Governing law
These Terms & Conditions are governed by the laws of Kenya, without regard to conflict of law principles.
Changes to these terms
We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated “Last updated” date.
Continued use of the Services constitutes acceptance of any changes.
Contact
For questions about these Terms & Conditions, please contact us:
